The privacy of your information is our responsibility
This policy fully describes how the personal information of every registered user on the f baje platform is collected, used, and kept secure.
Table of Contents
1. Introduction and Scope
This privacy policy applies to the f baje platform. f baje is an online gaming and betting platform operated for users in Bangladesh. When you register, log in, make a deposit, or use any service on f baje, you are considered to have accepted the terms of this policy.
This policy must be read together with our Terms and Conditions, as both documents govern the relationship between you and f baje. This privacy policy applies only to information collected through f baje's website and app — not to any third-party websites or services.
2. Types and Sources of Data Collected
f baje collects information from various sources. This includes information provided directly by the user as well as information collected automatically from the user's browsing or use of the platform.
2.1 Registration and Account Information
Information you provide when opening an account:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details for identity verification (KYC)
2.2 Financial and Transaction Information
Information collected during deposits and withdrawals includes bKash, Nagad, Rocket, or bank transfer account numbers (not the full number — only the necessary portion), transaction amounts, and timestamps. This information is processed for financial security purposes and sent directly to payment processors in a secure environment.
2.3 Automatically Collected Information
- IP address and device information (browser, operating system)
- Activity logs on the platform (which games were played, betting history)
- Login and logout times
- Cookie and session data (see section 6 for details)
3. Purposes of Data Use
f baje uses collected data only for the purposes listed below. It is never sold to third parties for commercial purposes or shared without permission.
3.1 Service Operation
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Applying bonuses and promotional offers where applicable
- Providing support through customer service
3.2 Security and Fraud Prevention
User data is analysed to detect unauthorised access to accounts, multiple account creation, and financial fraud. If any unusual activity is identified, the user is notified and the necessary steps are taken.
3.3 Service Improvement
User behaviour is analysed to improve the gaming experience, identify errors, and enhance platform performance. This analysis is generally carried out on aggregated and anonymised data.
3.4 Communication
Your email address and mobile number may be used to send important account-related notifications, information about policy changes, and where applicable, promotional messages. Each message includes an option to opt out of promotional communications.
4. Data Storage and Security Measures
f baje uses industry-standard technology to protect user data. Information stored on our servers and databases is encrypted and can only be accessed by authorised staff for specific purposes.
4.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transfers between the website and servers are encrypted
- Passwords are stored using bcrypt or an equivalent hashing algorithm — no staff member can view a password directly
- Two-step verification (OTP) is available
- Regular security audits and vulnerability tests are conducted
4.2 Data Retention Period
Personal information is retained for as long as the account is active. Even after an account is closed, financial transaction records may be retained for a set period to meet legal requirements. After the defined period, data is securely deleted.
5. Sharing Data with Third Parties
f baje never sells your personal information to third parties for commercial purposes. However, information may be shared with specific partners where necessary to operate the service.
5.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and bank transfer gateways to process deposits and withdrawals. This data sharing is conducted through fully secure channels and is used solely for transaction verification.
5.2 Game Software Providers
Game providers including Pragmatic Play, Evolution, PG Soft, and JILI may receive limited session information to operate their games. This information contains no personally identifiable data — only session IDs and betting data.
5.3 Legal Obligations
f baje may be legally required to provide information in response to a court order, a valid request from an investigating authority, or the requirements of applicable law. In such cases, only the necessary information is provided and, where possible, the user is notified in advance.
5.4 Limits on Data Sharing
Beyond the cases listed above, personal information is not shared with any third party without the user's prior consent. Selling data to advertising networks or data brokers is strictly prohibited.
6. Cookies and Tracking Technologies
The f baje website uses cookies to improve the user experience and manage sessions. This section describes what types of cookies we use and how they can be controlled.
6.1 Essential Cookies
Some cookies are essential for maintaining login sessions, storing security tokens, and remembering your preferences. Without them, the platform cannot function properly and they cannot be disabled.
6.2 Analytics Cookies
Analytics cookies are used to understand which pages of the platform are used most and where there is room for improvement. This information is analysed in anonymous and aggregated form.
6.3 Cookie Control
You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit platform functionality. Instructions for managing cookies in all major browsers (Chrome, Firefox, Safari, Edge) can be found on their respective support pages.
7. User Rights
As a user of f baje, you have certain rights regarding your own information. Contact our customer service team to exercise these rights.
7.1 Right to Access
You may request a copy of your personal information stored on f baje. The information will be provided within a reasonable time after the request is received.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from account settings; changes to identity-related information are subject to a verification process.
7.3 Right to Delete Your Account
You may request that your account be closed and your personal information deleted. However, financial transaction records and information related to legal obligations may need to be retained for a set period.
7.4 Right to Stop Marketing Communications
If you want to stop receiving promotional emails or SMS messages, you can opt out from account settings or by contacting customer service. However, important account-related notifications will continue to be sent.
For information and support related to responsible gaming, our Responsible Gaming page has a detailed guide, including discussions on self-exclusion and setting limits.
8. Protection of Minors' Data
f baje strictly follows a 21+ age policy. 21+ Registration is not accepted for anyone under 21, and data is not collected from minors.
Age is verified at the time of registration and the date of birth is reconfirmed during the KYC process. If a minor's data enters our system for any reason, the account will be closed and the data deleted as soon as it is identified.
If a parent or guardian suspects that their minor child has opened an account on this platform, please contact customer service immediately.
9. Policy Changes and Contact
9.1 Policy Changes
f baje reserves the right to update this privacy policy as needed. If any significant changes are made, registered users will be notified by email and the updated version will be published on this page of the website. The revised policy will take effect from the date of publication.
You are advised to visit this page regularly. Continued use of the platform will be taken as acceptance of the revised policy.
9.2 Contact Methods
If you have any questions, requests to exercise your rights, or complaints about this privacy policy, contact us through the following:
- Live Chat: 24/7 — direct support in Bengali and English
- Email: [email protected]
For quick answers to general questions, visit our FAQ page — it has straightforward answers to many questions about privacy and account security.